PRIVACY POLICY
Welcome to Find Best Stay. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website or use our services.
Find Best Stay is owned and operated by ATW STAYS (OPC) Private Limited, a company incorporated under the laws of India (“Company”, “we”, “us”, “our”).
This Privacy Policy is published in compliance with:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Digital Personal Data Protection Act, 2023 (DPDP Act)
1. Scope of This Privacy Policy
This Privacy Policy applies to all users who:
- Visit or browse www.findbeststay.com
- Submit hotel price requests or screenshots
- Share booking or travel-related information
- Communicate with us via email, phone, WhatsApp, or any other channel
- Make any payment or booking hold payment
By accessing or using our Website or Services, you expressly consent to the collection, processing, storage, and disclosure of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal data voluntarily provided by you, including but not limited to:
- Full name
- Email address
- Mobile number and WhatsApp number
- Hotel booking details, travel dates, destination, room details
- Screenshots, URLs, or references of hotel prices or bookings
- Communication records (emails, calls, WhatsApp chats)
- Any additional information shared during customer support interactions
2.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type, version, and language
- Device type and operating system
- Pages visited, time spent, and interaction data
- Referring URLs and traffic sources
3. Purpose of Data Collection & Use
Your information is used strictly for legitimate business and service-related purposes, including:
- Verifying hotel price submissions and booking requests
- Providing price assurance, alternative offers, or negotiated deals
- Facilitating bookings and payment processing
- Communicating service updates, confirmations, and reminders
- Providing customer support and resolving disputes
- Improving website performance and user experience
- Preventing fraud, misuse, or unauthorized activity
- Complying with legal, regulatory, or court-mandated obligations
4. Consent to Communication
By providing your phone number, WhatsApp number, or email address, you expressly consent to receive service-related communications from Find Best Stay, including:
- Verification requests
- Booking confirmations and updates
- Payment reminders and refund communications
- Service follow-ups
You may opt out of promotional communications at any time. However, essential service-related communication may still be required to fulfill your request or booking.
5. Legal Basis for Processing Personal Data
We process personal data under one or more of the following lawful bases:
- Your explicit consent
- Performance of a contract or service requested by you
- Compliance with applicable legal obligations
- Legitimate business interests such as fraud prevention and service improvement
If you are located in the European Economic Area (EEA), processing is conducted in accordance with applicable GDPR requirements.
6. Sharing & Disclosure of Information
We may share your information strictly on a need-to-know basis with:
- Hotel suppliers or accommodation providers to fulfill your booking request
- Technology and infrastructure providers (hosting, CRM, communication tools)
- Payment gateways and banking partners (where applicable)
- Legal, regulatory, or government authorities when required by law
We do not sell, rent, trade, or commercially exploit your personal data under any circumstances.
7. Data Retention Policy
We retain personal information only for as long as necessary to:
- Provide and manage our services
- Meet legal, tax, accounting, or regulatory requirements
- Resolve disputes and enforce contractual obligations
Once data is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze website usage and traffic
- Enhance overall user experience
You may manage or disable cookies through your browser settings. Disabling cookies may impact certain website features.
9. Data Security Measures
We implement reasonable technical and organizational security measures to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure.
While we follow industry-standard security practices, no system or method of data transmission over the internet can be guaranteed to be 100% secure.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.
If such data is identified, it will be deleted promptly.
11. International Data Transfers
Your information may be processed or stored on servers located outside India. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
12. Your Rights as a Data Principal
Subject to applicable laws, you may have the right to:
- Access your personal data
- Request correction or updates
- Request deletion (subject to legal retention requirements)
- Withdraw consent for processing or communication
- Object to certain processing activities
Requests may be made by contacting us using the details below.
13. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised date.
Continued use of our Website or Services constitutes acceptance of the updated policy.
14. Contact Information
For any questions, concerns, or data-related requests, please contact:
Email: support@findbeststay.com