Help Centre
Frequently Asked
Questions
Everything you need to know about FindBestStay — hotel bidding, price guarantees, hold amounts, and how we work.
20 questions answered
Updated 2025
185+ countries covered
Rate confirmed in 10 min
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How FindBestStay Works
8 questions
01
What is FindBestStay?
FindBestStay helps you get a better price on hotel bookings by matching your found deal or refundable booking against live rates available through our supplier network. If a lower rate is available for the same hotel and room, you can book it securely.
02
How does Find Best Stay help me get a better price?
Customers may share a hotel price reference (screenshot, URL, or details). Find Best Stay checks availability and retrieves the prevailing price directly from hotels or third-party suppliers. All pricing is supplier-driven and dynamic.
03
How long does it take to get a price update?
Once submitted, the details are automatically validated with the respective supplier to check availability and identify a better rate. You'll receive a status update within 10 minutes — usually much faster.
07
What's the benefit of using FindBestStay?
FindBestStay helps you save money on hotel bookings by checking your found deal or refundable booking against better rates through our supplier network. You don't need to search multiple websites — just submit your deal, and if a lower price is available for the same hotel and room, you get it.
08
How does FindBestStay benefit from this?
FindBestStay earns a small margin from hotels through its supplier network when a booking is successfully completed. There is no cost to submit a request, and you only book if the improved price works for you.
09
Who decides the hotel price?
Hotel prices are solely determined, updated, and controlled by hotels or third-party suppliers. Find Best Stay does not set, modify, negotiate, or control pricing in any manner.
19
What if the hotel or supplier cancels during the hold period?
If the hotel or supplier is unable to honor the held rate due to availability or operational reasons, the customer will receive a full refund of ₹199. This is the only exception to the non-refund rule.
20
Are Find Best Stay employees involved in price decisions?
No. Find Best Stay employees do not influence or alter pricing in any manner. All prices are determined entirely by hotels and third-party suppliers in real time.
Pricing, Fees & Guarantees
5 questions
04
Is the price guaranteed to be lower?
We only share a deal if we are able to find a lower price for the same hotel, dates, and room type. If a better rate isn't available, you're free to continue with your original booking — no obligation.
05
Are there any hidden fees or extra charges?
No. The price shown at checkout is the final price. There are no hidden fees, commissions, or post-booking surprises. What you see is exactly what you pay.
10
Are prices fixed or guaranteed?
No. Hotel prices are dynamic and may change at any time due to availability, demand, or supplier updates — even after a payment is initiated. This is the nature of live hotel pricing worldwide.
11
What happens if the price changes after I make payment?
If payment is made and the hotel price or availability changes before confirmation, Find Best Stay shall not be liable. The customer will be eligible for a full refund of the amount paid.
12
Can Find Best Stay offer discounts or price matching?
No. Find Best Stay does not offer discounts, negotiate rates, or guarantee price matching. Any variation in price is purely due to supplier availability or updates.
₹199 Hold Amount & Payments
6 questions
13
How does the ₹199 rate hold work?
Customers may opt to hold a hotel rate by paying ₹199. This amount allows the hotel rate to be temporarily locked until a specified cut-off date communicated at the time of hold.
14
Is the ₹199 hold amount refundable?
No. The ₹199 hold amount is strictly non-refundable under all circumstances — except if the hotel or supplier cancels the held rate due to availability or operational reasons.
15
Does ₹199 get adjusted in the final booking amount?
Yes. If the customer completes the full payment before the cut-off date, the ₹199 hold amount will be fully adjusted against the total booking value.
16
What happens if the customer cancels the hold?
If the customer chooses to cancel the hold, the ₹199 amount is forfeited. No refund or credit will be issued under any circumstance.
17
What if the customer misses the cut-off date?
If the remaining balance is not paid before the cut-off date: the hold automatically expires, the rate lock is released, the ₹199 amount is forfeited, and the hotel price may change or become unavailable.
18
Are prices fixed after paying ₹199?
Yes, only until the cut-off date. The rate is considered fixed and protected during the hold period. Once the cut-off date passes, pricing becomes fully dynamic again.
Bookings & Cancellations
2 questions
06
Can I cancel or modify my booking?
Cancellation or modification depends on the hotel's policy and the rate selected. If you book a refundable room, refunds will be processed according to the hotel's terms. Always check the rate conditions before confirming.
11
What happens if the price changes after I make payment?
If payment is made and the hotel price or availability changes before confirmation, Find Best Stay shall not be liable. The customer will be eligible for a full refund of the amount paid.
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