Introduction

About These Terms

These Terms & Conditions ("Terms") govern the access to and use of the website www.findbeststay.com and all services, tools, communications, and booking-related assistance offered thereon ("Website", "Service").

Find Best Stay is owned and operated by ATW STAYS (OPC) Private Limited, a company incorporated under the laws of India ("Company", "we", "us", "our").

These Terms apply equally to individual customers, families, groups, corporate travelers, companies, travel managers, B2B agents, and institutional clients who access or use the Website or Services, whether for personal, business, or commercial purposes.

IT Act, 2000 Consumer Protection Act Indian Contract Act New Delhi Jurisdiction

By accessing the Website, submitting any hotel pricing information or screenshots, requesting a price verification, opting for a booking, making any payment (including advance or hold payments), or otherwise using the Services, you expressly acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, along with our Privacy Policy and Refund Policy.

If you do not agree to any provision of these Terms, you must immediately stop using the Website and Services. Continued usage shall constitute unconditional acceptance of all applicable terms.

These Terms collectively form a legally binding agreement between you and ATW STAYS (OPC) Private Limited for the use of FindBestStay's platform and services.

Find Best Stay operates as a hotel price assurance, verification, and booking facilitation platform. Our Service is designed to assist customers, families, corporates, and B2B clients in identifying potentially better hotel pricing by verifying publicly available rates and, where feasible, sourcing alternative or negotiated offers through our supplier and partner network.

Find Best Stay does not own, operate, manage, or control any hotel, accommodation provider, or hospitality service. We act solely as an intermediary facilitator. All hotel services, amenities, policies, and obligations remain the sole responsibility of the respective hotel or supplier.

Our role is limited to facilitating access to better pricing opportunities — the actual hospitality experience and all hotel-side commitments are governed exclusively by the respective accommodation provider.

The Services are available to a wide range of users, including:

  • Individual travelers and families
  • Group travelers and tour parties
  • Corporate organizations and companies
  • B2B travel agents and tour operators
  • Institutional and government clients

There is no restriction on commercial or non-commercial usage, provided that all information submitted is accurate, lawful, and compliant with these Terms.

B2B agents and corporate users acknowledge that they are responsible for ensuring that any end customer or traveler on whose behalf a booking is made is informed of and agrees to the applicable hotel policies, cancellation rules, and refund terms.

All pricing submissions, screenshots, URLs, or booking details provided to Find Best Stay must be genuine, current, unaltered, and sourced from legitimate publicly accessible B2C hotel booking platforms. Any form of manipulation, misrepresentation, or outdated pricing may result in outright rejection.

Comparison Standards

Comparisons are conducted strictly on an "apple-to-apple" basis, meaning the following must be identical across compared bookings:

  • Hotel name and property
  • Room category and type
  • Check-in and check-out dates
  • Guest occupancy
  • Meal plan inclusions
  • Applicable taxes and fees
  • Cancellation policy terms
Excluded from comparison: Corporate contracts, B2B-only portal rates, private negotiated rates, loyalty rewards, bank offers, coupon-based discounts, or employee-only benefits are not eligible for price verification or comparison.

While Find Best Stay endeavors to secure improved pricing where possible, price enhancement is not guaranteed. All offers are subject to:

  • Supplier and hotel partner availability at the time of confirmation
  • Current inventory conditions and room availability
  • Operational feasibility of rate negotiation
  • Market pricing dynamics at that specific moment
Our goal is always to secure the best possible rate for you — but we are transparent that outcomes depend on live market conditions beyond our absolute control.

Find Best Stay may offer an optional booking hold facility at:

₹199 Hold Fee

This temporarily blocks a rate or inventory until a communicated payment deadline. This amount is charged towards administrative processing, rate protection, and supplier blocking.

The hold amount is strictly non-refundable under all circumstances.
If full payment is completed within the specified cut-off time, the ₹199 amount may be adjusted against the final booking value. Failure to complete payment within the deadline will result in forfeiture without exception.

The customer, corporate entity, or B2B agent is solely responsible for ensuring that all booking details are accurate and final before confirmation, including:

  • Guest full names as per identification documents
  • Correct check-in and check-out dates
  • Room type and category selection
  • Guest occupancy count
Once a booking is confirmed — especially if classified as non-refundable or within a cancellation penalty window — Find Best Stay shall not be liable for any losses arising from incorrect information, change requests, or hotel policy enforcement.

Hotel pricing and availability are dynamic and may change without notice. If a payment is made but the booking cannot be confirmed due to price or inventory changes beyond our control, the customer shall be eligible for a full refund of the amount paid.

No additional compensation, damages, or claims shall be applicable in cases where bookings cannot be confirmed due to supplier-side pricing or inventory changes.

We always recommend confirming all pricing and availability details with our team before making any payment to avoid any discrepancies.

Find Best Stay shall not be liable for:

  • Hotel service quality or on-property guest experience
  • Supplier failures, cancellations, or service disruptions
  • Technical delays, system downtime, or communication lapses
  • Indirect, incidental, or consequential losses of any kind
Any liability, if established, shall be strictly limited to the amount paid for the relevant booking transaction. This cap applies regardless of the nature or basis of the claim.

Find Best Stay reserves the right to refuse, suspend, or terminate service without notice if a user is found to be:

  • Submitting fraudulent, altered, or misrepresented pricing information
  • Engaging in abusive or inappropriate conduct towards our team
  • Providing misleading booking details or guest information
  • Acting in violation of any provision of these Terms
FindBestStay reserves the right to take appropriate legal action against users engaging in deliberate fraud or misrepresentation in connection with our Services.

All personal and business data collected through our Website and Services is processed strictly in accordance with our Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection (DPDP) Act, 2023 and the IT Act, 2000.

We are committed to transparent, lawful, and responsible data handling. Your data is never sold, rented, or commercially exploited. For complete details on how we handle your information, please review our full Privacy Policy.

We reserve the right to modify these Terms at any time without prior notice. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Website or Services after any updates constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any changes.

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be subject to:

Exclusive jurisdiction of courts located in New Delhi, India. Both parties consent to the personal jurisdiction of, and venue in, the courts of New Delhi.
Laws of India New Delhi Courts Exclusive Jurisdiction

For any questions, concerns, or clarifications regarding these Terms & Conditions, please reach out to our team:

📧 Email: support@findbeststay.com

We respond personally — no bots, no automated queues. Our team will address your query as promptly as possible.

ATW STAYS (OPC) Private Limited
Jurisdiction: New Delhi, India
Governing Law: Laws of India

Questions About Our Terms?

We believe in absolute clarity. Our team is always available to walk you through any aspect of these terms — personally and promptly.

🏨 Search Hotels Now ✉️ Email Our Team