Refund Policy,
Clearly Explained
Transparent, fair, and straightforward — understand exactly when refunds apply, how our ₹199 hold works, and what to expect after every booking.
About This Refund Policy
This Refund Policy governs all bookings, payments, and hold amounts made on www.findbeststay.com ("Find Best Stay", "we", "us", "our"), which is owned and operated by ATW STAYS (OPC) Private Limited, a company incorporated under the laws of India.
Nature of Our Service
Find Best Stay operates solely as a hotel price assurance, verification, and booking facilitation platform. Hotel prices and room availability are controlled by third-party hotels, suppliers, and service providers and are dynamic in nature.
Non-Refundable & Restricted Bookings
Many hotel bookings available through Find Best Stay are offered at special, discounted, or promotional rates and may be marked as:
- Non-Refundable
- Non-Amendable
- Inside Cancellation Penalty Window
- No-Show Applicable
- Change of travel plans
- Incorrect guest or booking details provided by the customer
- Personal emergencies, illness, or delays
- Visa rejection or immigration issues
- Government advisories or travel restrictions
- Failure to review booking terms before payment
Once a booking is confirmed, the customer bears full responsibility for reviewing and accepting the applicable hotel and supplier policies.
Incorrect or Incomplete Information by Customer
Find Best Stay shall not be responsible for errors or losses arising from incorrect or incomplete information provided by the customer, including:
- Guest name(s) mismatch
- Incorrect check-in or check-out dates
- Incorrect room occupancy or guest count
- Missing or incorrect contact details
- Special requests not honored by hotels
Dynamic Pricing & Availability Changes
Hotel pricing and availability are subject to real-time changes due to supplier inventory updates, system delays, or market conditions. In rare cases, after a payment is successfully made, a hotel or supplier may:
- Withdraw room availability
- Revise the booking price
- Decline confirmation due to overbooking or technical issues
- Additional compensation
- Interest on amount paid
- Consequential damages
- Any claims beyond booking amount
- Full refund of amount paid
- Prompt processing by our team
- Written confirmation of refund
₹199 Booking Hold Amount
Find Best Stay may offer customers the option to pay a ₹199 booking hold amount to temporarily reserve a booking until a specified payment cut-off time.
Partial Refunds (Where Applicable)
If a booking is eligible for cancellation as per the hotel's policy:
- Refunds will be processed strictly as per hotel or supplier rules
- Applicable cancellation charges may be deducted
- Service, convenience, or processing fees may be non-refundable
Refund Processing Timeline
Final credit to your account depends on your bank or payment provider's processing time, which is beyond our control.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting Find Best Stay may result in:
- Temporary or permanent account suspension
- Blacklisting from future services
- Legal action in cases of misuse or fraud
Limitation of Liability
Find Best Stay shall not be liable for:
- Hotel service quality, amenities, or dissatisfaction
- Overbooking or cancellations by hotels or suppliers
- Force majeure events
- Acts or omissions of third parties
- Any indirect, incidental, or consequential losses
Acceptance of Refund Policy
By proceeding with payment or opting for the ₹199 booking hold feature, the customer expressly confirms acceptance of this Refund Policy.
Contact Information
For all refund queries, cancellation requests, or concerns, please contact our team before initiating any bank dispute:
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